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Privacy Policy

What we collect, why we collect it, and how it is handled.
Last updated: March 2026

We collect only what is necessary to operate the site properly, fulfill orders, respond to requests, and maintain security. We do not sell or rent personal information.

1. Information we collect

Depending on how you use the site, we may collect:

  • Name, email address, phone number, and delivery details when you place an order or contact us
  • Order information required for fulfillment, delivery, exchanges, or returns
  • Basic technical information such as browser type, device type, IP address, and general activity
  • Usage signals such as pages viewed or actions taken, used to improve performance and usability

If you do not submit information directly, only the technical data required for site operation and security is collected.

2. Why we use your information

Your information is used to operate the service properly, including:

  • Processing and fulfilling orders
  • Coordinating delivery
  • Handling returns, exchanges, and service requests
  • Responding to inquiries
  • Maintaining site security and preventing misuse
  • Improving performance and usability

We do not use your information for unrelated tracking across the internet.

3. When we share information

Information is shared only where necessary to operate the service. This may include:

  • Delivery providers for shipping and fulfillment
  • Payment and service providers required to process transactions
  • Hosting, security, analytics, and technical providers
  • Legal or regulatory authorities where required by law

Personal information is not sold or rented.

4. Cookies and analytics

Cookies and similar tools are used to:

  • Keep the site functioning properly
  • Remember preferences
  • Maintain sessions
  • Understand how the site is used

These are used to improve performance, not to track you across the web. Browser settings can be adjusted to manage cookies. Disabling certain cookies may affect site functionality.

5. Your choices

You may contact us to:

  • Request confirmation of the information we hold
  • Correct inaccurate information
  • Request deletion where legally and operationally possible

Certain records may be retained where required for legal, accounting, or fraud-prevention purposes.

6. Data security

Reasonable technical and organizational measures are used to protect the information we hold. No system is perfect, but security is taken seriously.

7. Data retention

Information is retained only as long as necessary for legitimate business purposes, including:

  • Order fulfillment
  • Customer support
  • Recordkeeping
  • Fraud prevention
  • Legal obligations

When no longer needed, data is deleted or retained only as permitted by law.

8. Policy updates

This policy may be updated to reflect operational, legal, or technical changes. The current version will always appear on this page.

9. Contact

For questions or requests related to personal information: support@order2be.com